Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

Complete Aquatic Solutions ("we," "our," or "us") collects information you provide directly, such as your name, email address, phone number, and service address when you submit a contact form, request a quote, or schedule an appointment. We also collect information automatically when you visit our website, including your IP address, browser type, pages viewed, and referring URLs through standard analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your service inquiries and provide requested pool services
  • Send appointment confirmations, service reminders, and follow-up communications
  • Improve our website content and user experience
  • Send periodic emails about pool care tips and promotions (you may opt out at any time)
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting business, provided those parties agree to keep your information confidential. We may also disclose information when required by law or to protect the rights, property, or safety of our business or others.

4. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use Google Analytics 4 to understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not function properly as a result. By continuing to use our site, you consent to our use of cookies.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmissions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites, including our virtual consultation platform and social media profiles. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights or to opt out of marketing communications, please contact us using the information below. We will respond to your request within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Complete Aquatic Solutions

Queen Creek, AZ 85142

Phone: (480) 984-0300

Email: info@completeaquaticsolutions.com